Typical job roles

Business Administrator (Level 3)

Supporting and engaging with different parts of the organisation and interacting with internal or external customers.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of a business administrator contributes to the efficiency of an organisation, through the support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required to allow the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

More Information


Typical Tasks

  • General administrative duties, filing photocopying etc.
  • Booking appointments
  • Maintaining accurate records
  • Sending emails and letters using Microsoft Office and Word
  • Data input in Excel and using other in-house software
  • Dealing with incoming and outgoing post
  • Taking inbound calls from existing and potential clients
  • Making outbound calls to clients and external parties

Entry criteria

4 or 5 GCSEs at grade 9 to 4 (A* to C) including English and Mathematics for a Level 3 Apprenticeship Standard


Typical duration

18 months


Career/progression opportunities

  • Office Manager, Team Leading roles, Team supervisor.
  • Dependent on employer requirements, progression onto higher level qualifications and Apprenticeships.

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