Q1 Quorum Business Park
Newcastle upon Tyne
The customer service sector is all about covering all aspects of customer service, from understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services.
The Level 3 apprenticeship standard for the Customer Service Specialist is designed for apprentices in customer service roles. Customer Service Specialist needs to demonstrate excellent customer service skills and behaviours as well as strong product and/or service knowledge.
4 or 5 GCSEs at grade 9 to 4 (A* to C) including English and Mathematics for a Level 3 Apprenticeship Framework
15 – 18 months
Front Desk Receptionist, Account Manager, Help Desk Support Supervisor