Apprenticeship programmes

Business administrators play a key role in keeping public, private and not-for-profit businesses around the UK running and are an essential part of any organisation. They utilise a range of key administration, customer relations, technical, practical and communication skills alongside sophisticated IT solutions to support the day-to-day to running of organisations.

Business administrator roles may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services with responsibilities being to support and engage with different parts of the organisation and interact with internal or external customers.

TDR can deliver business administration frameworks and standards at intermediate level (level 2) and advanced level (level 3) the following are overviews of the apprenticeships TDR can deliver with links to where further information can be obtained.

Customer Service Level 3

The customer service sector covers all aspects of customer service, from understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services.

Course Information

Customer Service Level 2

The customer service sector is all about covering all aspects of customer service, from understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services. Customer Service Specialist needs to demonstrate excellent customer service skills and behaviours as well as strong product and/or service knowledge.

Course Information

Business Administration level 3

Business Administrators ensure the smooth and effective running of businesses and organisations and are required across a range of industries. They are responsible for supporting their team in all administrative tasks, such as organising files, maintaining records, arranging meetings, typing up documents and liaising with internal and external customers.

Course Information

Business Administration Level 2

Business administrators are found in most industries, including retail, hospitality, finance, health care, logistics, supply chain management, marketing, sales, and information technology. As a business administrator, you can work in human resources, project management, accounting, or operations.

Course Information

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