The customer service sector covers all aspects of customer service, from understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services.
The customer service sector is all about covering all aspects of customer service, from understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services. Customer Service Specialist needs to demonstrate excellent customer service skills and behaviours as well as strong product and/or service knowledge.
Business Administrators ensure the smooth and effective running of businesses and organisations and are required across a range of industries. They are responsible for supporting their team in all administrative tasks, such as organising files, maintaining records, arranging meetings, typing up documents and liaising with internal and external customers.
Business administrators are found in most industries, including retail, hospitality, finance, health care, logistics, supply chain management, marketing, sales, and information technology. As a business administrator, you can work in human resources, project management, accounting, or operations.
The EAAP was the start and very positive experience throughout my journey with TDR. As an organisation, TDR definitely look out for you and help you as long as you are willing to do the work. It gave me an experience into every part of the engineering industry which then helped me decide on which type of engineering I wanted to progress in. I ended up coming out of the EAAP programme confident and with an apprenticeship which I enjoy.
Dylan Richardson - Engineering Apprenticeship Access Programme
“TDR has lead me to continuously progress and to my goal which is to gain a degree in Engineering. The experience was really beneficial, it gave me real-life experience and prepared me for going into work, overall it’s made me more confident.”
Owen Scott - Engineering Apprenticeship Access Programme
‘TDR Training is a place where a group of people that have experience in engineering teach you about engineering and they also teach you real life skills that are essential throughout life. You are treated like adults / apprentices which will help me when I actually start an apprenticeship’.
Matthew Robinson - Engineering Apprenticeship Access Programme
“I am so pleased that I now have an apprenticeship with a successful company and feel motivated to do my very best in my apprenticeship and career. I would recommend this course to anyone who would like a career in engineering.”
Kieran Fontaine - Engineering Apprenticeship Access Programme
Scott Atkinson, 28, and Gary Errington, 26, both earned First Class Honours Degrees in Mechanical Engineering, having progressed rapidly since signing up with the Birtley firm as young apprentices in 2006 and 2008 respectively.
The duo excelled over the four-year degree, undertaken via day-release at Northumbria University, and are now focused on putting theory into practice at Komatsu.
Scott Atkinson and Gary Errington - Mechanical Technician